The first thing I have learned over time is to keep away from bad companies. That’s businesses that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Some times this is not possible just as with bank or post because there is no better choice. However when it’s – run. Never make use of them again.
One company I actually have left and newer will use again i Kayako. Kayako supply Kayako help-desk.
Issue is that I had purchase life time free upgrade.
I am going to shorten the story of hours of mails and contacts to this fact: that it was all lie. Kayako found a way out of keeping their promise. I see it as a Kayako fraud, nothing less.
I didn’t get the free upgrade.
This surely demonstrate that an organization starting with ethics and a great service get destroyed simply by making money. Buyers are not worth anything anymore.
Greed replace ethics.
In order to help all others not get into trouble with Kayako I give this free advice derived from 4 decades as a international business man:
Do never make any type of business with Kayako. Save your selves the trouble of purchase expensive, invest a lot of staff time and company money at the danger of need to leave Kayako anyway once you get so horribly treatment that you really must.